{"id":19,"date":"2026-09-02T16:44:34","date_gmt":"2026-09-02T16:44:34","guid":{"rendered":"http:\/\/localhost\/digiworkinc\/?digital_worker=customer-request"},"modified":"2026-09-02T16:44:34","modified_gmt":"2026-09-02T16:44:34","slug":"customer-request","status":"publish","type":"digital_worker","link":"https:\/\/ai-digitalworkers.com\/?digital_worker=customer-request","title":{"rendered":"Customer Request Digital Worker"},"content":{"rendered":"<p>Sophia helps customer-service teams handle routine intake consistently. The worker is configured around recognized request types, approved response language, routing rules, business hours, and escalation requirements.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Reads incoming requests, identifies the need, extracts information and routes or prepares a response.<\/p>\n","protected":false},"featured_media":0,"menu_order":4,"template":"","meta":[],"worker_category":[4],"industry":[13,14],"government_type":[],"department":[31],"business_problem":[38,37],"integration":[42],"class_list":["post-19","digital_worker","type-digital_worker","status-publish","hentry","worker_category-customer-service","industry-professional-services","industry-small-business","department-customer-service","business_problem-email","business_problem-request-processing","integration-sbs-portals"],"_links":{"self":[{"href":"https:\/\/ai-digitalworkers.com\/index.php?rest_route=\/wp\/v2\/digital_worker\/19","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ai-digitalworkers.com\/index.php?rest_route=\/wp\/v2\/digital_worker"}],"about":[{"href":"https:\/\/ai-digitalworkers.com\/index.php?rest_route=\/wp\/v2\/types\/digital_worker"}],"wp:attachment":[{"href":"https:\/\/ai-digitalworkers.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=19"}],"wp:term":[{"taxonomy":"worker_category","embeddable":true,"href":"https:\/\/ai-digitalworkers.com\/index.php?rest_route=%2Fwp%2Fv2%2Fworker_category&post=19"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/ai-digitalworkers.com\/index.php?rest_route=%2Fwp%2Fv2%2Findustry&post=19"},{"taxonomy":"government_type","embeddable":true,"href":"https:\/\/ai-digitalworkers.com\/index.php?rest_route=%2Fwp%2Fv2%2Fgovernment_type&post=19"},{"taxonomy":"department","embeddable":true,"href":"https:\/\/ai-digitalworkers.com\/index.php?rest_route=%2Fwp%2Fv2%2Fdepartment&post=19"},{"taxonomy":"business_problem","embeddable":true,"href":"https:\/\/ai-digitalworkers.com\/index.php?rest_route=%2Fwp%2Fv2%2Fbusiness_problem&post=19"},{"taxonomy":"integration","embeddable":true,"href":"https:\/\/ai-digitalworkers.com\/index.php?rest_route=%2Fwp%2Fv2%2Fintegration&post=19"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}